Privacy Policy

This policy describes how Parkin S Booth Ltd (“the Firm”) and the Officeholders (Insolvency Practitioners) collect and process your personal data in the provision of our services.

This policy supplements our other policies and our Terms and Conditions of Business and is not intended to override them. 

The information we collect about you

Personal information or data, includes any information about an individual from which that person can be identified. It does not include anonymous data (where the identity has been removed).

During our engagement, we may collect, use, store and transfer different kinds of personal data about you as follows:

• Identity Data - relating to you or a family member, including first name, maiden name, last name, username or similar identification, marital status, title, date of birth, gender, data contained on a passport, photocard driving licence or other identity card and data contained in photographs, videos and CCTV images.
• Contact Data may include home address and billing address (if different), email address and telephone numbers.
• Financial Data may include income, personal expenditure, charitable donations, taxation and other financial-related details (investments and other financial interests), bank account and payment card details, pension details and data relating to the membership of professional bodies.
• Transaction Data may include details about payments to and from you.
• Profile Data may include your username and password, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our products and services.
• Marketing and Communications Data may include your preferences in receiving marketing material from us and your communication preferences as well as usage information through email web beacons.

How we collect your personal data

Your personal data may be collected from the following sources:

• Records that we already hold about you.
• Questionnaires submitted by you to the Redundancy Payments Service.
• Questionnaires completed by you and others and returned to us.
• Correspondence between you and the Firm.
• Notes from meetings held between you and the Firm’s staff.
• Information provided to the Firm by third parties in relation to an appointment.
• Information held in the public domain (for example, at Companies House and the Land Registry).

You may also give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other means of communication. This includes personal data you provide when you:

• engage us to provide services;
• subscribe to our publications;
• request marketing material to be sent to you;
• complete one of our enquiry forms; or
• provide us with feedback.

Other data controllers (including your/your business’s clients) may also provide your personal data to us.

How we use your personal data

How we use your personal data will depend on the services provided by, or communications with, the Firm.

The most common scenarios are covered in more detail below.

Director/Owner of a Business:

Your personal data will be used predominantly to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To enable the Officeholder to comply with his/her obligations under Company Directors Disqualification Act 1986, if applicable.
• To calculate any claim you may have against the Company, including any redundancy pay due from the Redundancy Payments Service.
• To calculate any unpaid pension contributions by the Company.
• To continue the Company’s payroll if you are retained by the Company post-appointment.
• To contact your trade union, if applicable. 

If the Officeholder sells the business, with a view to it continuing to trade, we may be required to provide the purchaser with your personal data to enable it to deal with the continuation of your employment. 

Individual shareholder of a Business:

Your personal data is used primarily to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To contact you regarding any potential claim against the business. 
• To enable the Officeholder to adjudicate upon any potential claims against the business.
• To pursue any amounts due from you to the business.

Individuals subject to Bankruptcy (with Officeholder appointed over their Estate):

Your personal data will be used predominantly to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To make enquiries regarding any assets which form part of your estate.
• To make enquiries into any claims received against your estate.
• To allow us to assess your annual income and expenditure statements.

Individuals proposing/subject to Voluntary Arrangement (with Officeholder appointed):

Your personal data is used predominantly to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To make enquiries regarding any assets which form part of your estate.
• To make enquiries into any claims received against your estate.
• To make an assessment as to the suitability of your proposal.

The Office Holder is required to provide your personal details to the Insolvency Service who maintain a Register of all persons subject to an IVA, including those which have ended within the last 3 months. The Individual Insolvency Register is shared with credit reference agencies and is open to public inspection.

Employees of business subject to insolvency proceedings:

Your personal data is used predominantly to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To calculate any claim you may have against the business, including any redundancy pay due from the Redundancy Payments Service.
• To calculate any unpaid pension contributions by the business.
• To continue the business’s payroll if you are retained by the business post-appointment.
• To contact your trade union, if applicable.

If the Officeholder sells the business, with a view to it continuing to trade, we may be required to provide the purchaser with your personal data to enable it to deal with the continuation of your employment. 

Customers of business subject to insolvency proceedings:

Your personal data is used predominantly to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Your personal data will be used for the following purposes:

• To contact you regarding any potential claim against the business (for example, warranty issues or deposits).
• To enable the Officeholder to conclude upon any potential claims against the business.
• To pursue any amounts due from you to the business.

If the Officeholder sells the business, with a view to it continuing to trade, it may be necessary to provide the purchaser with your personal data to enable it to deal with the continuation of supplies to you. 

Other affected parties:

Personal data may be used to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Personal data may be used for the following purposes:

• To contact you regarding any potential claims against the business.
• To enable the Officeholder to conclude upon any potential claims against the business.
• To pursue any amounts due from you to the business.

If the Officeholder sells the business, with a view to it continuing to trade, we may be required to provide the purchaser with your personal data to enable it to deal with the continuation of transactions with you. 

Vulnerable individuals (including children):

An Officeholder may be appointed over a business which holds data regarding vulnerable individuals (including children), such as care homes, medical facilities and education facilities.

Your personal data will be used primarily to fulfil the Officeholder’s duties under the relevant applicable insolvency legislation.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how processing for the new purpose is compatible with the original purpose, please contact us at psbltd@parkinsbooth.co.uk

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosure of your personal data

We do not sell, distribute or otherwise make personal data commercially available to any party, except as described in this policy or with your prior permission.

An Officeholder and/or the Firm may be under an obligation to provide your personal data to third parties who have a statutory right to request it (for example, HMRC) or who have obtained an appropriate court order:

• A regulatory body.
• The Secretary of State.
• A government body.

We may also have to share your personal data with:

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. Any new owners of our business may use your personal data in the same way as set out in this privacy policy.
• Third party service providers, including but not limited to:
  • debt collection agencies used by the Officeholder
  • providers who may assist with certain aspects of the insolvency case, for example, the calculation of employee claims, pension deficits and contributions, agents realising assets
  • IT software suppliers, providing platforms and/or IT support (for example, Turnkey IPS, Microsoft, Hosted Desktop UK, Medhurst IT, Virtual Cabinet, Workiro, Postworks, Xero, Sage).

Security of your personal data

We have policies and procedures in place to safeguard your personal data from loss, misuse and improper disclosure.

We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

All our third-party service providers are expected to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

Length of retention of your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to enable us to satisfy any legal, regulatory or reporting requirements.

We consider the following when concluding on the appropriate retention period for personal data:

• the amount, nature, and sensitivity of the data.
• the potential risk of harm from unauthorised use or disclosure of the data.
• the purposes for which we process the data; and
• the applicable legal requirements.

Personal data will generally be held for no longer than 7 years after the closure of an appointment.

If you have opted out of receiving future publications from us, your contact details will remain on our contact list to prevent you from receiving any further publications from us.

Access to your personal information

You are required to inform us of any changes to your information.

You have the right to request a copy of the personal information we hold about you, by making a Subject Access Request (“SAR”). You are entitled to:

• Request access to your personal data.
• Request the correction or erasure of your personal data.
• Object to the processing of your personal data.
• Request a restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time, where we are relying on consent to process your personal data.

To make a SAR, please contact us at psbltd@parkinsbooth.co.uk. Please note, we reserve the right to charge reasonable fees for certain SARs, for example, for requests which are excessive, unfounded or repetitive.

We may need to request specific information from you for security purposes to ensure you are eligible to access your personal data (or to exercise any of your other rights). We may also contact you to ask you for further information in relation to your request to speed up our response.

Cookies

Our website may use cookies. For more information, please see our cookie policy.

Recording of Calls

Calls are recorded for our mutual security, training and monitoring purposes.

Third party websites and social media platforms

We are not responsible for the privacy policies of third party websites or social media platforms to which links may be provided via our website. You should check the privacy policy of the relevant third party before providing any information.

You may wish to engage in social media platforms the Firm uses. We do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user. 

Complaints

If you are concerned about an alleged breach of privacy law or any other regulation by us please contact us at psbltd@parkinsbooth.co.uk to ensure that your concerns can be investigated.

You also have the right to lodge a complaint with the Information Commissioner's Office (the supervisory authority for data protection in the UK). Their contact details are: -

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

How to contact us
E: psbltd@parkinsbooth.co.uk

Parkin S Booth Ltd
2nd Floor
14 Castle Street
Liverpool
L2 0NE

(Privacy policy updated in June 2024)